How to Use MassivePix to Convert Images and PDF to Markdown or Word DOCX with All Formatting Preserved

What is MassivePix?

MassivePix is BibCit's AI-powered STEM OCR (Optical Character Recognition) and document converter. It transforms images and PDFs into fully editable documents while preserving:

✅ Mathematical equations (LaTeX-rendered)
✅ Handwritten notes
✅ Tables and layouts
✅ Code blocks with syntax
✅ Images and graphics
✅ Multilingual text
✅ Style formatting (fonts, colors, structure)

Supported Input Formats

• Images: PNG, JPG, JPEG, WEBP
• Documents: PDF (single or multi-page)

Output Formats Available

• DOCX (Microsoft Word - fully editable)
• Markdown (.md - for developers/technical writing)
• HTML (web-ready format)
• PDF (from image or for reformatted PDF version)

Credit Cost

1 credit = 1 page or 1 image

Getting Started: Account Setup

Step 1: Create Your BibCit Account

1. Navigate to MassivePix:
   Go to https://www.bibcit.com/en/massivepix

2. **Click "Sign Up/Login"

   • Located in the top-right corner of the page

3. Choose Your Sign-Up Method:

   Option A: Email Sign-Up

   • Enter your email address
   • Create a secure password (minimum 8 characters)
   • Click "Create Account"

   Option B: Google Sign-In

   • Click "Continue with Google"
   • Select your Google account
   • Authorize BibCit to access basic profile info
   • Account created instantly

✅ You're now registered! Proceed to claim your free credits.

4. Additional step is needed to Verify your Email post signup (read below)

Claiming Your Free Credits

Step 2: Verify Your Email and Get Your Free One-time starting Credits

Upon creating a new BibCit account, you are eligible to receive free credits to test MassivePix immediately. However, you must first verify your email address to activate your account and access these credits.

2.1 Verify Your Email Address

Important: Email verification is required for all new accounts, whether you signed up manually or using Google Sign-In.

Steps to Verify:

1. Log in to your account at https://www.bibcit.com/en

2. Access Your Profile:

   • Click on the profile icon in the top-right corner of the page
   • Select "My Profile" from the dropdown menu

3. Open Profile Information:

   • A profile information modal window will appear
   • Look for your email address and verification status

4. Send Verification Link:

   • Click the "Send Verification Link" button
   • A verification email is sent to your registered email address

5. Check Your Email:

   • Open your email inbox (check spam/junk folder if not visible)
   • Look for an email from BibCit with subject line similar to "Verify Your Email Address"
   • Click the verification link inside the email

6. Confirmation:

   • You'll be redirected to a confirmation page
   • Your email is now verified ✓
   • Free credits are automatically added to your account

📌 Note: If you signed up with Google, you still need to complete this verification step to activate your free credits.

2.2 Check Your Credit Balance

Once your email is verified, you can view your available credits:

1. Navigate to My Dashboard:
   Click on "My Dashboard" in the top navigation menu
   URL: https://www.bibcit.com/en/my-dashboard

2. View Your Credits:

   • Your current credit balance displays prominently at the top of the page
   • Free credits are automatically added after email verification ( if not wait upto 8 minutes or contact Support on Live chat)
   • No additional action required to claim them

2.3 Need More Credits?

If you've used your free credits and need more:

1. Go to My Dashboard > Payment
   Navigate to: https://www.bibcit.com/en/my-dashboard and click Payment in the sidebar

2. Select a Credit Package:

   • 1,000 credits = $10
   • 5,000 credits = $50 (+500 bonus credits)
   • 10,000 credits = $100 (+1,500 bonus credits)
   • 25,000 credits = $250 (+5,000 bonus credits)

3. Complete Payment:

   • Choose your preferred payment method:
     • Stripe (Credit/Debit Card) - Recommended
     • Razorpay (Multiple payment options for international users)
   • Enter payment details and confirm

4. Credits Added Instantly:

   • Your purchased credits appear in your account immediately ( if not wait upto 8 minutes or contact Support on Live chat)
   • Credits never expire

📌 Tip: Credits work across all BibCit tools (MassivePix, MassiveMark, CiteGenie).

Converting Your First Document

Step 3: Upload and Convert Your File

Now that you have credits, let's convert your first document!

3.1 Access MassivePix

1. Go to https://www.bibcit.com/en/massivepix
2. Ensure you're logged in (check top-right corner for your profile name)

3.2 Upload Your File

Method A: Click to Browse

1. Click "Drag & drop or Choose file to upload"
   • A file selector modal opens
2. Navigate to your file location
3. Select your file (PNG, JPG, WEBP, or PDF)
4. Click "Open"

Method B: Drag & Drop

• Drag your image or PDF file directly onto the upload area labeled "Drag & drop or Choose file to upload"
• Drop when you see the highlighted zone turn orange

Accepted File Requirements:

• Maximum file size: Typically 50MB per file
• Supported formats: WEBP, PNG, JPG, JPEG, PDF
• Multi-page PDFs: Each page counts as 1 credit

3.3 Start Conversion

1. File Upload Confirmation:

   • You'll see a preview or filename confirmation
   • Tip: If you selected the incorrect file, click the "change file" icon in the top-right corner above the file preview to upload a different file

2. Click "Proceed"

   • The system begins processing immediately
   • A progress indicator modal appears showing conversion status

3. Processing Time:

   • Images: 10-30 seconds per page
   • PDFs: 20-60 seconds per page
   • Complex documents with heavy math/tables may take longer

4. Wait for Completion:

   • Stay on the page or check back later
   • Tip: You can leave the page and come back later. Your converted file will be available in My Dashboard > My Documents
   • A notification appears when conversion is complete
   • Once conversion is completed, you will see options: "Go to My Dashboard" or "Start New"

5. Choose Your Next Action:

   Once conversion is completed, you will see two options:

   • "Go to My Dashboard" - Click this to navigate directly to your dashboard where you can view, edit, or download your converted document
   • "Start New" - Click this to convert another file immediately without leaving the MassivePix page

Downloading Your Converted Document

Step 4: Export to Your Preferred Format

You have two ways to download your converted document:

Option A: Direct Download from Dashboard (No Editing Needed)

Perfect for: When you want the converted document immediately without making changes.

Steps:

1. Navigate to My Dashboard:
   Go to https://www.bibcit.com/en/my-dashboard

2. Find Your Converted Document:

   • Look in "My Documents" section
   • Your recently converted MassivePix files appear here

3. Access Download Options:

   • Locate your document in the list
   • Click the three dots (⋮) menu next to the document name
   • A dropdown menu appears with format options

4. Select Your Preferred Format:

   • Download as DOCX - Microsoft Word format (fully editable)
   • Download as PDF - Print-ready, non-editable format
   • Download as Markdown - Plain-text markup format (.md)

5. File Downloads Automatically:

   • Your browser downloads the file instantly
   • Check your Downloads folder

📌 Advantage: Quick, one-click downloads in any format without opening the editor.

Option B: Review and Edit Your Converted Document from MassiveMark Editor (Optional)

Perfect for: When you've made edits and want to download the modified version.

Editing in MassiveMark Viewer

After conversion completes, you can optionally edit your document before downloading:

B.1 Open in MassiveMark Viewer

What is MassiveMark Viewer?
A rich text editor built into BibCit that lets you:

• Edit converted text directly
• Adjust formatting (fonts, colors, sizes)
• Modify tables and layouts
• Insert additional content
• Preview before downloading

How to Access:

1. After conversion completes, click "Edit"
2. Your converted content loads in the MassiveMark editor interface

B.2 Editing Features Available

Text Editing:

• Click anywhere to edit text directly
• Use standard keyboard shortcuts (Ctrl+B for bold, Ctrl+I for italic, etc.)
• Copy/paste from other sources
• Add more markdown content using the red MassiveMark icon given in the top left-hand side of the MassiveMark modal

Formatting Tools:

• Bold, Italic, Underline: Toolbar buttons or keyboard shortcuts
• Font Size & Family: Dropdown menus in toolbar
• Colors: Text and background color pickers
• Alignment: Left, center, right, justify
• Lists: Ordered (numbered) or unordered (bullets)

Advanced Elements:

• Tables: Insert, edit, delete rows/columns
• Images: Add new images or replace existing ones
• Links: Insert hyperlinks
• Code Blocks: Syntax-highlighted code snippets

B.3 Saving Your Edits

Auto-Save:

• MassiveMark auto-saves your work to local browser storage
• Changes persist if you close and reopen

Manual Save (for later access):

1. Click the "Download" > "Save for Later" button located at the end of the MassiveMark editor on the left-hand side
2. Give your document a name
3. It's stored in My Dashboard > My Documents for you to access/edit anytime or generate a share link using the share toggle and copy public share URL

📌 Tip: Save frequently when making extensive edits!

Download as DOCX(Microsoft Word) from Massivemark Editor (After Editing)

Why DOCX?

• Fully editable in Microsoft Word, Google Docs, LibreOffice
• Preserves all formatting, tables, images, equations
• Industry-standard format for professional documents

Steps to Download:

1. From MassiveMark Editor:
   • Click the "Download" button under the MassiveMark editor area (to your left hand side)
   • Select "Download as DOCX" from the dropdown
   • File downloads instantly to your default downloads folder
   • Navigate to your Downloads folder
   • Double-click the file to open in Word/Google Docs
   • Edit further if needed

Tip Default filename is auto-generated based on content. You can rename after download

Other Download Formats from Editor from Massivemark Editor (After Editing)

Download as PDF:

• Click "Download" > "Download as PDF"
• Creates a print-ready, non-editable PDF
• Ideal for sharing/archiving

Download as HTML:

• Click "Download" > "Download as HTML"
• Web-ready format
• Open in any browser or integrate into websites

Troubleshooting Common Issues

Issue 1: "Not Enough Credits" Error

Symptom:
You see a message like "Insufficient credits" or "Credit balance too low" when trying to convert.

Cause:
Your account doesn't have enough credits for the conversion.

Solution:

1. Check Your Balance:

   • Go to My Dashboard
   • View your current credit count at the top

2. Calculate Required Credits:

   • Images: 1 credit per image
   • PDFs: 1 credit per page (e.g., 10-page PDF = 10 credits)

3. Purchase More Credits:

   • Navigate to My Dashboard > Payment
   • Choose a credit package (starting at $10 for 1,000 credits)
   • Complete payment
   • Credits are added instantly

4. Retry Your Conversion:

   • Go back to MassivePix
   • Upload and convert your file

📌 Tip: Credits work across all BibCit tools, so if you also use MassiveMark or CiteGenie, factor that into your purchase.

Issue 2: "Sign-Up Required" or Access Denied

Symptom:
You're prompted to sign up or log in when trying to access MassivePix.

Cause:
MassivePix requires a BibCit account to track usage and credit consumption.

Solution:

1. Create an Account:
   Follow the Account Setup section above

2. Log In If You Have an Account:

   • Click "Log In" at the top-right
   • Enter your credentials or use Google Sign-In

3. Verify Your Email (if applicable):

   • Check your inbox for verification email
   • Click the link to activate your account

4. Try Again:
   Once logged in, refresh the MassivePix page and upload your file

📌 Note: There is no way to use MassivePix without an account. It's free to sign up!

Issue 3: File Upload Fails or Gets Stuck

Symptom:
File doesn't upload, progress bar freezes, or error message appears.

Common Causes & Solutions:

A. File Too Large

• Solution: Compress your PDF or split it into smaller files
• Maximum size: ~50MB per file

B. Unsupported File Format

• Solution: Ensure file is PNG, JPG, WEBP, or PDF
• Convert other formats (like BMP, TIFF) to PNG/JPG first

C. Internet Connection Issue

• Solution: Check your connection, try a different network, or wait and retry

D. Browser Cache/Cookies

• Solution:
  • Clear browser cache
  • Try in incognito/private mode
  • Use a different browser (Chrome, Firefox, Edge)

Still Not Working?
Contact support: Live Chat or email bibcithelp@gmail.com

Issue 4: Converted Output Has Errors or Missing Content

Symptom:
Text is garbled, equations are wrong, tables are misaligned, or some content is missing.

Common Causes & Solutions:

A. Low-Quality Source Image

• Solution: Use higher-resolution scans (300 DPI or higher recommended)
• Ensure text is clear and not blurry

B. Handwriting Recognition Issues

• Solution: MassivePix works best with clear, legible handwriting
• For difficult handwriting, expect some manual corrections needed

C. Complex Layouts (multi-column, nested tables)

• Solution: Review output carefully and use MassiveMark editor to fix layout
• Some manual adjustment may be required for very complex documents

D. Non-Standard Fonts

• Solution: Converted text may default to standard fonts
• Adjust font in MassiveMark editor if needed

E. Special Characters or Symbols

• Solution: Verify special symbols appear correctly; manually re-enter if needed

Improving Results:

• Upload high-quality scans or PDFs (not photos of documents)
• Ensure good lighting if photographing documents
• Use straight, aligned images (not tilted)

Report Persistent Issues:
If a specific document type consistently fails or Has Errors or Missing Content, contact support with a sample file:
bibcithelp@gmail.com

Issue 5: "Processing Taking Too Long"

Symptom:
Conversion seems stuck or takes longer than expected.

Expected Processing Times:

• Single Image: 10-30 seconds
• 1-5 Page PDF: 30 seconds - 2 minutes
• 10+ Page PDF: 2-5 minutes
• 50+ Page PDF: 5-15 minutes

If Processing Exceeds Expected Time:

1. Wait Patiently:
   Complex documents (heavy math, tables, images) take longer

2. Check Your Dashboard:

   • Go to My Dashboard
   • Look for processing status updates

3. Refresh the Page:

   • After waiting a reasonable time, refresh browser
   • Check if conversion completed

4. Try Re-uploading:

   • If stuck for >10 minutes, cancel and re-upload

5. Contact Support:
   If issue persists: Live Chat

Issue 6: Downloaded DOCX Won't Open

Symptom:
DOCX file won't open in Word, Google Docs, or other editors.

Solutions:

A. File Corruption:

• Re-download from Dashboard (using three-dot menu)

B. Software Compatibility:

• Update Microsoft Word to latest version
• Try opening in Google Docs (File > Open)
• Use LibreOffice or another alternative

C. File Extension Issue:

• Ensure filename ends with .docx (not .doc or other)
• Rename if necessary

D. Antivirus Blocking:

• Temporarily disable antivirus and try opening
• Add BibCit downloads to antivirus whitelist

Still Having Issues?
Email the problematic file to bibcithelp@gmail.com for investigation.

Issue 7: Can't Find Downloaded File

Symptom:
File downloaded but you can't locate it on your computer.

Solutions:

A. Check Downloads Folder:

B. Browser Download Location:

• Chrome: Click 3 dots (⋮) > Downloads > Show in folder
• Firefox: Ctrl+J > Right-click file > Show in Folder
• Safari: Downloads icon > Magnifying glass icon

C. Search Your Computer:

• Windows: Press Windows Key + type filename
• Mac: Cmd+Space, type filename

D. Download Again:

• Go to My Dashboard > My Documents
• Click three-dot menu (⋮) next to your document
• Select your preferred format to download again

Support & Resources

Get Help When You Need It

Live Chat Support:
Instant assistance from the BibCit team
🔗 https://direct.lc.chat/9254115/11

Community Discord:
Join other BibCit users, share tips, get help
🔗 https://discord.gg/fPtQAQYmqq

Email Support:
For detailed inquiries or bug reports
📧 bibcithelp@gmail.com

Related BibCit Tools

MassiveMark:
Convert AI-generated text (ChatGPT, Claude, Gemini) to DOCX/PDF
🔗 https://www.bibcit.com/en/massivemark

CiteGenie:
AI-powered citation generator for research papers
🔗 https://www.bibcit.com/en/citegenie

My Dashboard:
Manage all your documents, credits, and account settings
🔗 https://www.bibcit.com/en/my-dashboard

Quick Reference: Common Tasks

Conclusion

You now have a complete understanding of how to:

✅ Create a BibCit account and claim free credits
✅ Upload images and PDFs to MassivePix
✅ Convert documents with AI-powered OCR
✅ Download directly from Dashboard (no editing needed)
✅ Edit results in MassiveMark viewer (optional)
✅ Download in DOCX, PDF, Markdown, or HTML format
✅ Troubleshoot common issues

Start converting your documents today!
👉 https://www.bibcit.com/en/massivepix

Document Version: 1.1
Last Updated: January 2025
Product: MassivePix by BibCit

Questions? Reach out anytime via Live Chat, Discord, or email bibcithelp@gmail.com.